IMPORTANT COVID-19 UPDATE
Due to the uncertainty of the COVID-19 pandemic, it is likely that your appointment may change or be canceled at short notice. this may be if any of our staff become unwell and need to self-isolate, if track and trace contacts anyone who has been in our clinic to self isolate, or if the government issues new lockdown measures requiring us to close. By booking with us you accept these terms and conditions and no booking fees will be refunded. If your booking is affected by COVID-19 we will happily reschedule this free of charge or as a goodwill gesture, the booking fee can be added to a gift voucher to be used at a later date. Any anti-wrinkle reviews will, unfortunately, be lost due to time restrictions around this treatment. Any Prepaid Courses will still be honored upon reopening. You will be required to accept these terms and conditions when you book with us online.
We operate a 24-hour amendment policy for appointments. Any amendments that fall outside this period will forfeit any fees paid.
Finance applications once approved are final and under no circumstances do we offer refunds on finance applications. Please make sure you are 100% committed to treatment before you apply.
If you miss your appointment with us you will be charged in full for the treatment booked and any booking fees will also be lost. When booking with us and accepting these terms you agree for us to charge your card for any cancellation/missed appointment fees.
WE RESERVE THE RIGHT TO REFUSE / CANCEL TREATMENT / APPOINTMENTS WITHOUT PRIOR ARRANGEMENT AT ANY TIME.
To book appointments a non-refundable booking fee is required, no appointments will be booked without this. This is deducted from the final balance on the day of treatment. We do not offer refunds after treatment , no warranty or guarentee is made by the clinic as to the results you may achieve, it is possible that results might not come up to your goals or expectations and also that results can VARY from client to client. This is also outlines on our consent forms signed by yourself before treatment commences. Any amendments to pre booked courses or appointments carried out by our team will be liable for an administration charge of £10.
Any paid deposit payment is a booking fee in exchange for an allocated and reserved time slot of your choice, otherwise known as ‘a service’. By booking and accepting our terms you confirm that you have personally registered your details and reserved a time allocation that you are committed to. Should your circumstances change and you are no longer able to attend your booking then you accept full liability and thus fore forfeit your booking payment to the company eliteaestheticsyorkshire ltd. You understand that any attempts to withdraw this payment will result in legal action being taken against you. You understand that evidence of acknowledgement will be provided to your bank institution and PayPal Legal representatives as proof of acceptance in any matter.
We do not offer refunds on booking fees , the only exception to this policy is an unexpected serious or long term illness that contra-indicates the treatment or pregnancy confirmed by a medical certificate.
If you cannot provide ID when asked then any fees will also be lost. No one under 18 will be treated under any circumstances.
In the event a clinic is re-arranged or cancelled by elite aesthetics we will not reimburse travel nor cover further expenses that may be incurred as a result.
We are not able to treat those who are medically unfit for treatment. For a list of exclusions please contact us prior to booking and if you have a known medical condition or are taking any medication that could contraindicate your treatment it is your responsibility to check with us prior to booking any treatments with us. If you book treatment without checking this first we have the right to refuse on this basis and any booking fees will be lost. Please ensure you contact us before you book to avoid this happening.
We cannot accept bookings made on behalf of someone else. We are not able to transfer bookings or booking fees to another individual.
We allow a 5 minute grace period for late appointments, due to how busy our clinics can run we cannot allow any longer as this will have an effect on other bookings after yours. If you are longer than 5 minutes late then we may have to rearrange your booking and your booking fee will be lost. We apologize for any inconvenience this may cause.
Pregnant or breastfeeding woman and anyone under the age of 18 cannot have aesthetic treatments, Photo ID will be required for anyone under the age of 25.
Unfortunately, children under 18 are not permitted at the appointments due to the nature of the treatment and we are not covered for insurance reasons, if you arrive with children we will not be able to carry out your treatment and the booking fee will be lost, we apologize in advance for the inconvenience.
All our treatments require us to hold information regarding our client’s personal details along with medical information, we carry this out with the utmost care and endeavor for this information to only be used internally.
No information will ever be sold to third parties.
As part of your treatment, you will be required to complete a medical questionnaire in which we will ask questions about your medical history. It is your responsibility to disclose all information required and Elite Aesthetics will not be held responsible for anything not disclosed.
Changes to your medical status must be relayed to a member of the team before any further treatments are carried out. This is your responsibility to update us with accurate medical history if you visit us for further treatment.
Any information you provide will be held securely and in accordance with the GENERAL DATA PROTECTION REGULATION. Your personal details will not be disclosed to third parties.
FOR HEALTH & SAFETY REASONS NO OTHER PERSON THAN THE PRACTITIONER AND THE CLIENT ARE ALLOWED IN THE TREATMENT ROOM.
Thank you for your understanding
We look forward to seeing you