IMPORTANT COVID-19 UPDATE

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Due to the uncertainty of the COVID-19 pandemic it is likely that your appointment may change or be cancelled at short notice. this may be if any of our staff become unwell and need to self isolate, if track and trace contacts anyone who has been in our clinic to self isolate or if the government issues new lockdown measures requiring us to close. By booking with us you accept these terms and conditions and no booking fees will be refunded. If your booking is affected by COVID-19 we will happily reschedule this free of charge or as a goodwill gesture the booking fee can be added to a gift voucher to be used at a later date. Any anti wrinkle reviews will unfortunately be lost due to time restrictions around this treatment. Any Prepaid Courses will still be honoured upon reopening. You will be required to accept these terms and conditions when you book with us online. 

 

We operate a 24 hour cancellation/amendment policy for appointments. Unfortunately you will be liable to pay a cancellation fee of £20 if  the  cancellation period  is  not  adhered  to,  this  also  applies  to  clients  who  are  on  a  pre-paid  courses.

Finance applications once approved are final and under no circumstances do we offer refunds on finance applications. Please make sure you are 100% committed to treatment before you apply.

 

If you miss your appointment with us you will be charged in full upfront should you wish to rebook further treatment with us and also be charged missed appointment fee of £20 for the missed appointment slot.

 

WE RESERVE THE RIGHT TO REFUSE / CANCEL TREATMENT / APPOINTMENTS  WITHOUT PRIOR ARRANGEMENT AT ANY TIME.

 

To book appointments a £50 non refundable booking fee is required, no appointments will be booked without this. This is deducted off the final balance on the day of treatment. We do not offer refunds after treatment , no  warranty  or  guarentee  is  made  by  the  clinic  as  to  the  results  you  may  achieve,  it  is  possible  that  results  might  not  come  up  to  your  goals  or  expectations and  also  that  results  can  VARY from  client  to  client.  This  is  also  outlines  on  our  consent  forms  signed  by  yourself  before  treatment  commences.

 

We  do  not  offer  refunds  on  booking  fees  after  the  24 hour  cooling  off period,  the  only exception to this policy is a serious or long term illness that contra-indicates the treatment  or  pregnancy  confirmed by a medical certificate. 

 

All  booked  appointments  we do offer  a  24  hour  cooling  off  period  incase  you  decide  to  change  your  mind,  if  you  cancel within  this  time  of  the  original  booking  we  will  refund  your  booking  fee  or  transfer  the  amount  to  a  credit  note  to  be redeemed against another treatment. After 24 hours the booking fee will be forfeited should you wish to cancel.

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We allow a 5 minute grace period for late appointments, due to how busy our clinics can run we cannot allow any longer as this will have an effect on other bookings after yours. If you are longer than 5 minutes late then we may have to rearrange your booking and your will be charged the missed appointment fee of £20. We apologise for any inconvenience this may cause.

 

Pregnant or breastfeeding woman and anyone under the age of 18 cannot have aesthetic treatments, Photo ID will be required for anyone under the age of 25.

 

Unfortunatelly children are not permitted at the appointments due to the nature of the treatment and we are not covered for insurance reasons, if you arrive with children we  will  not  be  able  to  carry  out  your  treatment  and the booking fee will be lost, we apologise in advance for the inconvenience.

 

All our treatments require us to hold information regarding our client’s personal details along with medical information, we carry this out with the utmost care and endeavour for this information to only be used internally. 

No information will ever be sold to third parties.

 

 

As part of your treatment you will be required to complete a medical questionnaire in which we will ask questions about your medical history. It is your responsibility to disclose all information required and Elite Aesthetics will not be held responsible for anything not disclosed.

 

Changes to your medical status must be relayed to a member of the team before any further treatments are carried out.  This is your responsibility to update us with accurate medical history if you visit us for further treatment.

 

Any information you provide will be held securely and in accordance with the  GENERAL  DATA  PROTECTION REGULATION . Your personal details will not be disclosed to third parties.  

 

 

FOR HEALTH & SAFETY REASONS NO OTHER PERSON THAN THE PRACTITIONER AND THE CLIENT ARE ALLOWED IN THE TREATMENT ROOM.

 

 

Thank you for  your  understanding 

We look forward to seeing you 

 

ELITE AESTHETICS